Shipping policy

Last updated: October 20, 2026

Every Australian order ships at no charge. Checkout does not add a shipping line for Australian destinations.

Zazazu Boutique is run by Shoplex Solutions s.r.o., whose registered office is Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic. That Czech address identifies the company only. It is neither where parcels leave from nor where returns are received.

1. Origin of shipments

  • We deliver to residential and commercial street addresses inside Australia. PO Boxes are not supported.
  • Parcels leave from Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China, via a fulfillment partner.
  • We do not operate a store or warehouse in Australia.

2. Processing window

  • We prepare orders in 1–2 business days (Monday through Friday). Weekends and public holidays are excluded.

3. Cost of delivery

  • Free shipping to Australia. Tracked shipping within Australia is complimentary on all orders, with no minimum spend and no shipping fee at checkout.

4. How long delivery usually takes

Typical timeline after checkout:

  • Preparation: 1–2 business days (Monday through Friday)
  • Carrier transit: 5–10 business days (Monday through Friday)
  • Overall estimate: 6–12 business days

These figures are estimates, not a promised calendar day. Carriers, customs clearance, or severe weather can extend them. If nothing arrives by the end of that 6–12 business-day window, write to support@zazazuboutique.com.

5. Duties, clearance, and undelivered parcels

Free shipping covers the outbound carrier charge to an Australian address. Orders shipped to Australia with a value of A$1,000 or less normally have no customs duty at the border. Import duties or charges may apply only to orders above A$1,000; if a customs authority or the carrier assesses them, they are not included in free shipping and are not refunded by us. They are never added by us as a checkout fee.

If a package is refused, abandoned, or cannot clear because any such amounts go unpaid, you remain responsible for the duty, clearance, and any return or handling costs that follow. We do not refund those amounts. We never charge a restocking fee. A failed delivery of that kind does not entitle you to another free outbound shipment.

Parcels that fail delivery because the address is incorrect or incomplete may come back to the Ningbo facility. Email support@zazazuboutique.com. We still do not add a restocking fee. Carrier or customs charges stay with you as described above.

6. Missing or damaged packages

If the overall estimate passes without delivery, or the parcel arrives damaged, contact support@zazazuboutique.com or use the contact page. We will open a carrier inquiry. The 6–12 business-day range remains an estimate only.

7. Sending items back

Returns go to Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China — the same address used for outbound fulfillment. That is the only returns address; we will not email an alternate depot. There is no restocking fee. If you simply changed your mind, you pay the return postage. If the item is defective, arrived damaged, or is the wrong product, we pay the return postage. Full rules are in the Return & Refund Policy.

Related pages: Payment Policy, Terms of Service, Privacy Policy.

Contact Information

Store name: Zazazu Boutique
Company name: Shoplex Solutions s.r.o.
Company Address: Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic
Company nr. (IČO): 29718325
VAT nr. (DIČ): CZ29718325
Phone: +1 760 523 0063
Email: support@zazazuboutique.com
Monday–Friday 09:00–17:00 PST; Weekends 11:00–16:00 PST

The PST times above describe when our support team is available. They do not describe a ship-from site, and they do not imply an Australian warehouse.

Prague is the registered office only — not a warehouse, not the outbound origin, and not the returns depot. Australian orders leave from Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China. There is no Australian warehouse. Returns use that Ningbo address. We do not email a different returns address. There is no restocking fee.

We aim to answer within 24 hours.

You can also use our contact page.