Contact us
A real person reads every message. Email is fastest; you can also call during customer service hours.
Email us
support@zazazuboutique.com
We aim to respond to your inquiries within 24 hours.
Call us
+1 760 523 0063
Monday–Friday 09:00–17:00 PST; Weekends 11:00–16:00 PST
Orders, shipping & returns
Track a parcel on the order tracking page. Returns are accepted within 30 days from delivery — see the return policy or the FAQ.
Company details
Zazazu Boutique is operated by Shoplex Solutions s.r.o., company registration number (IČO) 29718325, VAT CZ29718325.
Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic
Send us a message
Sizing questions, order changes, returns — anything at all. Include your order number if you have one.
Quick answers
How long does delivery take?
Orders are prepared in 1–2 business days (Monday–Friday) and delivered in 5–10 business days (Monday–Friday), so most parcels arrive within 6–12 business days. Free shipping to Australia on every order.
How do returns work?
Email support@zazazuboutique.com within 30 days from delivery with your order number. We reply with return instructions. Return shipping is arranged and paid by you, unless the item is defective, damaged or not what you ordered. Items must be unworn with tags attached and in the original packaging.
When will you answer?
Customer service hours: Monday–Friday 09:00–17:00 PST; Weekends 11:00–16:00 PST. We aim to respond to your inquiries within 24 hours.