Frequently asked questions

Visa, Mastercard, Maestro, Shop Pay, Apple Pay and Google Pay. All payments are processed through Shopify Checkout and encrypted end to end. We never see or store your card number.

Yes, as long as it has not been packed. Email support@zazazuboutique.com with your order number as soon as possible — orders are usually processed within 1–2 business days (Monday–Friday), so the sooner the better. Once a parcel has shipped you can still request a return under our 30-day policy.

An email confirmation is sent within minutes of checkout, followed by a shipping confirmation with a tracking number when your parcel leaves our Ningbo fulfillment partner. Check your spam folder if you cannot find them, or contact us and we will resend.

Free shipping to Australia on every order. There are no hidden fees at checkout.

Orders are processed in 1–2 business days (Monday–Friday) and delivered in a further 5–10 business days (Monday–Friday). Most parcels arrive within 6–12 business days of the order date. Public holidays can add a day or two.

Use the tracking number from your shipping confirmation on our order tracking page, or log into your account to see the status of every order.

If the tracking shows no movement for 5 business days or the parcel is marked delivered but you do not have it, email support@zazazuboutique.com with your order number. We work with the carrier to investigate the problem and find a solution as soon as possible.

You have 30 days after receiving your item to request a return. Items must be in the same condition that you received them, unworn or unused, with tags, and in the original packaging. Full details are in our Return & Refund Policy.

If the item is defective, damaged in transit or not what you ordered, we pay for the return. For a change of mind or a size that did not fit, you arrange and pay for the return shipping yourself.

Once we have received and inspected your return we let you know if the refund is approved. If approved, you are refunded to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since approval, email support@zazazuboutique.com.

The fastest way to get the size you want is to request a return for the item you have and, once the return is accepted, place a new order for the right size.

Every product page has a size guide with body measurements in centimetres. If you are between sizes, choose the larger size for a relaxed fit and the smaller size for a closer fit. Still unsure? Email us your height and usual size and we will recommend one.

Materials and care details are listed on each product page under Materials and Care. When a verified fiber percentage is available from our suppliers, we publish it there; otherwise we describe the material qualitatively. Always check the care label inside the garment when present.

Zazazu Boutique is an online store operated by Shoplex Solutions s.r.o., a registered company. Our company name, registration number and address are listed on the contact page and at the bottom of every legal page.

Email support@zazazuboutique.com or use the contact form. Customer service hours: Monday–Friday 09:00–17:00 PST; Weekends 11:00–16:00 PST.