Refund policy

Last updated: October 5, 2026

You may ask to return an item within 30 days of delivery.

Eligible items must match the condition you received them in — unused, with tags attached, and in the original packaging — and you need proof of purchase or the order receipt.

Start every return by emailing support@zazazuboutique.com or using the contact page before you post the parcel. Goods sent back without a prior request may be refused. We may send packing tips by email. We will not send a different returns address.

Returns address

Send approved returns to Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China. That Ningbo location is the only returns address. We do not email another depot.

Do not mail returns to Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic. That is our registered office only. It is not a warehouse, not the ship-from point, and not a returns depot.

There is no restocking fee. Complimentary outbound US shipping is not the same as a prepaid return label. We do not do exchanges.

Who covers return postage

Change of mind (including size or fit): you book and pay the return postage. We do not issue a prepaid label.

Defective goods, transit damage, or a wrong item: we cover return postage. Email us first so we can arrange it. Reaching out does not extend the 30-day window.

Problems with the item

Check the parcel on arrival. If anything is defective, damaged, or not what you ordered, email support@zazazuboutique.com before you ship it back. In those cases we cover return postage. There is no restocking fee.

What we cannot take back

Custom or personalized pieces and gift cards are not returnable. Sale merchandise follows the same 30-day rules. Items still need to be unused, tagged, and in the original packaging.

Exchanges

We do not exchange items. Return what you have, then place a new order for what you want.

How refunds work

After the return arrives and we inspect it, we email you with the outcome. When a refund is approved, we credit the item price to your original payment method within 10 business days of that inspection. Change-of-mind return postage is not refunded. There is never a restocking fee. Your bank or card network may take additional time to show the credit. If 15 business days have passed since approval and you still do not see it, email us — that 15-day mark is only a nudge to contact us; it does not change the 10-business-day refund of the item price.

Contact Information

Store name: Zazazu Boutique
Company name: Shoplex Solutions s.r.o.
Company Address: Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic
Company nr. (IČO): 29718325
VAT nr. (DIČ): CZ29718325
Phone: +1 760 523 0063
Email: support@zazazuboutique.com
Monday–Friday 09:00–17:00 PST; Weekends 11:00–16:00 PST

PST here is support availability only. It is not a US fulfillment site and does not mean we keep a United States warehouse.

The Prague address is the registered office only. It is not a warehouse, not the outbound origin, and not the returns depot. United States orders ship from Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China. There is no United States warehouse. Returns use that same Ningbo address. We do not email a different returns address. There is no restocking fee.

We aim to answer within 24 hours.

You can also use our contact page.